Skip to main content

Returning Goods

1. The customer has the right to exchange or return the goods within 14 days of receiving the ordered goods without giving a reason. The goods can be tried on and examined to make sure of their suitability or non-suitability, but during examination the minimum impact on the goods and its packaging must be ensured. The returned product must be in the original packaging, with the original markings and in the same complexity as at the time of delivery to the customer. If it is possible to open the packaging of the goods without damaging the packaging, the customer undertakes to open the packaging in this way. Items attached to the product to protect the condition of the product, which do not prevent the product from being tried on and inspected, must not be removed when the product is returned.

2. In the event that the original packaging of the goods has been damaged or if the use of the goods during the trial period of the goods exceeds the reasonable extent necessary to familiarize yourself with the goods or if the returned goods are not in a similar condition to new similar goods, the e-shop has the right to unilaterally deduct the amount to be returned to the Customer compensation corresponding to the decrease in the value of the goods. The amount of compensation is determined each time based on the extent of the possible decrease in the value of the returned goods, and the customer is informed of the amount of compensation as soon as possible after the amount of compensation is determined.

3. Menstrual cups and underwear cannot be returned for hygienic reasons.

4. The return is made by post, postage cost is not reimbursed.

5. We ask that you inform us about exchange and return by e-mail ( In the e-mail, indicate the order number, the product that you want to exchange or return.

6. Money for the returned product will be transferred to the Customer’s account within 14 days of receiving the returned product at the latest.


Copyright 2020 | Website by Vulkano Design